Japan Post Tracking
Japan Post / EMS — reliable domestic and international mail.
About Japan Post
Japan Post — established 1871, with one of the world's densest post-office networks (~23,500 offices) — operates domestic mail and the EMS express service prized for speed and reliability, especially on Asia-Pacific routes. EMS numbers (EE…JP) provide dense scan history through export, flight, and destination delivery.
Japan Post tracking number format
International items use the 13-character UPU format ending JP; EMS numbers start with E (e.g. EE123456789JP).
| Format example |
|---|
EE 000 000 000 JP |
These are the most common patterns — carriers use multiple formats by service. Unsure? Paste your number above and we'll detect the carrier for you.
How to track a Japan Post package
- 01
Find your Japan Post number
It's on your order confirmation or shipping email. Japan Post numbers look like EE 000 000 000 JP.
- 02
Paste it above
Drop the number into the box — we'll recognise it as Japan Post automatically.
- 03
Track in one timeline
See every scan from origin to delivery, plus an estimated arrival window.
- 04
Get delivery alerts
Opt into email or push notifications and we'll watch it until it arrives.
Japan Post estimated delivery times
| Service | Typical delivery time |
|---|---|
| EMS (China / Korea) | 2–4 days |
| EMS (North America / Europe) | 5–10 days |
| Yu-Pack (domestic parcels) | Often next day between major hubs |
Windows are typical, not guaranteed — customs, weather, and peak season can stretch them.
Common Japan Post tracking statuses & what they mean
- “Dispatch from outward office of exchange”
- The item cleared export processing and is leaving Japan, usually by air.
- “Arrival at inward office of exchange”
- The destination country received the item; customs and local delivery scans follow from the local postal operator.
Japan Post customer service
You can reach Japan Post customer care at 0570-046-111 (English support available) or track on the official site at post.japanpost.jp. For “where is my package?” questions, the timeline above usually answers faster than the phone queue.
Japan Post tracking FAQ
EMS (Express Mail Service) is Japan Post's international express product — typically 3–7 days to major destinations. It is tracked end-to-end here.
International items use 13 characters ending JP; EMS numbers start with E, e.g. EE123456789JP.
Call 0570-046-111 (chargeable; English support available), or track above to see the current scan status across both the Japanese and destination legs.