Australia Post Tracking
Australia Post — domestic and international delivery across Australia.
About Australia Post
Australia Post is Australia's national postal carrier, delivering parcels nationwide and connecting international shipments to local addresses, with StarTrack as its freight arm. Article IDs update at lodgement, facility processing, and delivery, with on-time estimates for eParcel services.
Australia Post tracking number format
The most common format is 13 characters: two letters + nine digits + AU (EMS items start EA/EE). Some domestic services use longer Article IDs of 13–23 characters that encode the product and delivery speed.
| Format example |
|---|
EE 000 000 000 AU |
AB 000 000 000 AU |
00000000000000 |
These are the most common patterns — carriers use multiple formats by service. Unsure? Paste your number above and we'll detect the carrier for you.
How to track a Australia Post package
- 01
Find your Australia Post number
It's on your order confirmation or shipping email. Australia Post numbers look like EE 000 000 000 AU.
- 02
Paste it above
Drop the number into the box — we'll recognise it as Australia Post automatically.
- 03
Track in one timeline
See every scan from origin to delivery, plus an estimated arrival window.
- 04
Get delivery alerts
Opt into email or push notifications and we'll watch it until it arrives.
Australia Post estimated delivery times
| Service | Typical delivery time |
|---|---|
| Express Post | Next business day (metro network) |
| Parcel Post | 2–6 business days |
| International Express (EMS) | 2–4 business days to major cities |
| International Standard | 6–18 business days |
Windows are typical, not guaranteed — customs, weather, and peak season can stretch them.
Common Australia Post tracking statuses & what they mean
- “It's on its way”
- The article was scanned in transit between facilities.
- “Awaiting collection”
- The parcel is at a Post Office or parcel locker for pickup — bring ID and your tracking number.
Australia Post customer service
You can reach Australia Post customer care at 13 76 78 (Australia) / +61 3 8847 9045 (overseas) or track on the official site at auspost.com.au. For “where is my package?” questions, the timeline above usually answers faster than the phone queue.
Australia Post tracking FAQ
It has arrived at a Post Office or parcel locker for pickup. Bring ID and your tracking number to collect it.
Most commonly 13 characters — two letters, nine digits, then AU (e.g. AB123456789AU; EMS items look like EA123456789AU). Domestic Article IDs can run longer, up to 23 characters.
Call 13 POST (13 76 78) within Australia, or +61 3 8847 9045 from overseas (Mon–Fri 8am–6pm AEST). StarTrack freight has its own line: 13 23 45.