Running a Shopify store is never just about selling products. There are orders, shipments, customers, and little tasks everywhere. The best Shopify tracking apps can make keeping customers updated much easier as orders pile up.
When delivery information is unclear, customers start asking questions. WISMO, or “Where Is My Order?”, tickets can take up support time, especially when orders start rolling in faster.
Shopify has plenty of tracking apps, but they do not all work alike. Carrier coverage, branding, pricing, and support can look very different from one app to another. This comparison covers free and paid options, so stores and growing brands can find a fit without stretching budgets.
What to Look for in the Best Shopify Tracking App
Carrier coverage matters most because even the fanciest tracking app cannot help with carriers it does not support.
Before checking flashy features, make sure the app covers the carriers your store already uses every day. This becomes especially important when you ship across different countries, where carrier options can vary quite a bit.
- Carrier coverage: Check that your regular carriers, including regional and international ones, are supported.
- Branding options: See whether customers track orders on your own domain or a hosted subdomain.
- Automatic sync: Look for apps that pull Shopify fulfillment details automatically, without extra manual work.
- Notification channels: Choose the channels your customers prefer, such as email, SMS, or WhatsApp.
- Pricing structure: Compare flat monthly fees with per-shipment pricing based on your actual order numbers.
The right choice depends on your order volume and where you ship, not simply which app has the most reviews. A useful shopify order tracking app comparison should match those everyday needs.
Best Shopify Order Tracking Apps at a Glance
The table below puts the main differences side by side, so you can spot which tools match your store quickly.
| App | Best For | Free Plan | Branded Domain Option | Starting Paid Price |
| ParcelTracking | Own-domain branded tracking | Free | Yes, own store URL via App Proxy | Free |
| AfterShip | Larger stores needing tracking and notifications | 50 shipments/month | Yes, custom domain on Premium | $29/month |
| Track123 | Branded tracking with post-purchase offers | 50 orders/month | Branded page; own domain not stated | $9/month |
| 17TRACK | Small stores needing broad carrier coverage | 50 shipments/month | Branded page; own domain not stated | $9/month |
| Ship24 | International tracking across multiple couriers | 10 shipments/month | Yes, custom domain on Pro | $3.90/month |
| TrackOrder | PayPal and Stripe tracking sync | 50 orders/month | Branded tracking page; own domain not stated | $9/month |
| CWILL Order Tracking | Tracking plus post-purchase features | 20 orders/month | Yes, own-domain tracking | $11/month |
| Route | Tracking, protection, and returns | Free to install | Branded page; own domain not stated | No monthly fee; additional charges may apply |
| Shipway | Email, SMS, and WhatsApp alerts | 7-day trial | Whitelabel/custom tracking URL | $29/month |
| Synctrack | Branded tracking on a low-cost plan | 60 orders/month | Branded tracking page; own domain not stated | $6/month |
| Shipup | Proactive delivery communication | No free plan listed | Branded tracking page; own domain not stated | €299/month + usage |
| Malomo | Advanced tracking and analytics | No free plan listed | Storefront tracking pages; own domain not stated | $49/month |
Best for: Shopify stores that want branded tracking on their own store domain.
Why it stands out: ParcelTracking combines automatic Shopify syncing with tracking across 3,000+ carriers worldwide.
| Feature | What you get |
| Carrier coverage | 3,000+ carriers worldwide |
| Branded domain | Your own store domain via Shopify App Proxy |
| Order sync | Shopify fulfillments sync automatically |
| Tracking page | Branded, customizable tracking experience |
| Tracking updates | Live shipment status and unified timeline |
| Tracking pages | Up to five pages |
| Setup | Guided setup inside Shopify admin |
Why Shopify merchants may like it
- Your domain, not another website: Customers can track orders on your store’s own domain, keeping the experience connected to your brand.
- Less manual work: Shopify fulfillment details sync automatically, so merchants do not need to import tracking information themselves.
- Broad carrier coverage: The app supports 3,000+ carriers, including major international carriers and regional delivery networks.
Branding options
- Merchants can customize the tracking page with their logo, brand colors, title, subtitle, and custom HTML.
A useful extra
- You can create up to five tracking pages, test real tracking numbers, and share live tracking links with shoppers.
Best fit
- Choose ParcelTracking when own-domain tracking, broad carrier coverage, and automatic Shopify syncing matter more than adding a large post-purchase marketing suite.
Pricing: Free forever for personal tracking, with no card required to sign up.
- AfterShip
AfterShip is designed for stores that need shipment tracking, automated notifications, and higher tracking limits as order volume grows.
It supports 2,000+ carriers and can automatically identify carriers from tracking numbers, while email and SMS updates cover shipment milestones. Its tracking dashboard also brings shipment statuses and reports into one place.
What you get:
| Feature | AfterShip |
| Carrier coverage | 2,000+ carriers |
| Automatic sync | Automated tracking and carrier detection |
| Notifications | Email and SMS |
| Tracking page | Branded page with logo and colors |
| Custom domain | Available on Premium |
| Analytics | Included from Essentials |
| Extra tools | AI delivery estimates, recommendations, API and webhooks |
Pricing: AfterShip’s Tracking plans start at $29/month for Essentials, based on 6,000 shipments per year. Premium starts at $59/month, with additional charges applying when shipment limits are exceeded.
Best fit: Stores looking for a broader tracking setup with higher shipment capacity and additional post-purchase tools.
- Track123
Track123 combines shipment tracking with a branded tracking page, making it useful for stores that want more control over the customer’s tracking experience.
It supports 1,700+ carriers, real-time tracking, automatic carrier detection, bulk shipment imports, and branded tracking pages. It also supports product recommendations and coupon modules that can appear around post-purchase tracking.
What you get
| Feature | Track123 |
| Carrier coverage | 1,700+ carriers |
| Free plan | 50 shipments/month |
| Branded tracking page | Yes |
| Automatic carrier detection | Yes |
| Bulk tracking | Yes |
| Notifications | Email on Professional |
| API & webhooks | Professional |
| Languages | 33 supported |
| Post-purchase features | Product recommendations and coupon modules |
Pricing: Track123 has a Free plan for up to 50 shipments per month. Its Professional plan is listed at $299/month for 20,000 shipments, while higher-volume businesses can request custom pricing.
Best fit: Track123 can suit stores that want branded tracking alongside customer-facing offers and higher-volume shipment tracking. For smaller stores, the free 50-shipment limit keeps the starting point simple, while larger stores can move to higher-volume plans.
- 17TRACK
17TRACK is a practical option for smaller stores that want broad carrier coverage without paying from the start.
Its Shopify plans support 3,500 carrier integrations, while the Free plan includes up to 50 shipments per month and a customizable tracking page.
What you get
| Feature | 17TRACK |
| Carrier coverage | 3,500+ carriers |
| Free plan | 50 shipments/month |
| Tracking page | Customizable |
| Tracking number redirection | Yes |
| PayPal integration | Yes |
| Email notifications | Basic plan and above |
| Analytics | Basic plan and above |
| Multilingual tracking | Pro |
| Product recommendations | Pro |
| EDD | Pro |
Pricing: The Free plan covers 50 shipments each month. The Basic plan starts at $9/month when billed yearly, while Pro starts at $29/month and Premium at $89/month. Annual plans are advertised as offering 20% savings compared with monthly rates.
Best fit: Small Shopify stores that want broad carrier support and a free tracking plan before adding more features.
If you want to understand what happens between each tracking update, read our guide on How Package Tracking Actually Works, From Scan to Doorstep.
- Ship24
Ship24 is built for stores that need shipment tracking across multiple couriers and countries from one place.
It connects with 2,500+ couriers and 3PLs across 180+ countries, with tools for tracking pages, delivery notifications, shipment dashboards, and courier auto-detection.
What you get
| Feature | Ship24 |
| Carrier coverage | 2,500+ couriers and 3PLs |
| Free plan | 10 shipments/month |
| Tracking page | Yes |
| Branded tracking page | Essential and above |
| Custom domain | Pro |
| Delivery notifications | Included |
| Tracking pages | 3 on Essential, 10 on Pro |
| API & webhooks | Pro |
| Customer support | Dedicated support on Pro |
Pricing: The Free plan covers 10 shipments per month. Essential starts at $3.90/month for 50 shipments, while Pro starts at $59/month for 1,000 shipments. The Pro plan also includes a custom domain, custom email domain, API and webhooks, shipment exports, and removal of Ship24 branding.
Best fit: Stores needing broad international courier coverage with tracking, notifications, and dashboard tools in one platform.
- TrackOrder
TrackOrder combines a branded tracking page with automatic order syncing and direct tracking-ID synchronization for PayPal and Stripe.
It supports thousands of carriers, including FedEx, DHL, USPS, China Post, Canada Post, and YunExpress, alongside real-time order updates. The app also includes order lookup, product recommendations, and simple analytics.
What you get
| Feature | TrackOrder |
| Carrier coverage | Thousands of carriers |
| Free plan | 50 orders |
| Tracking page | Branded |
| PayPal sync | Unlimited |
| Stripe sync | Unlimited |
| Order syncing | Automatic |
| Order lookup | Yes |
| Product recommendations | Yes |
| Sync frequency | 1 hour on Free; 10 minutes on Premium |
Pricing: The Free plan costs $0 per user each month and covers 50 orders with unlimited PayPal and Stripe synchronization. Premium costs $20 per user per month and supports up to 1,500 orders, faster syncing, and a dedicated customer success manager.
Best fit: Stores that need branded tracking alongside automatic PayPal and Stripe tracking-ID synchronization.
- CWILL Order Tracking
CWILL Order Tracking combines shipment tracking with notifications, analytics, product recommendations, and optional shipping protection.
It supports 1,600+ carriers, real-time tracking, branded tracking pages, and automatic shipment updates, with additional features available as order volume increases.
What you get
| Feature | CWILL Order Tracking |
| Carrier coverage | 1,600+ carriers |
| Free plan | 20 credits/month |
| Tracking page | Branded and localized |
| Shipment tracking | Real-time sync and tracking |
| Notifications | Available on Essential and above |
| Analytics | Basic on Free; advanced on paid plans |
| Product recommendations | Essential and above |
| Shipping protection | Essential and above |
| Klaviyo integration | Professional |
| API & webhooks | Professional |
Pricing: The Free plan starts at $0/month for 20 credits. Essential starts at $11/month for 200 credits, while Professional starts at $59/month for 2,000 credits. Enterprise starts at $479/month for 25,000 credits, with dedicated onboarding, custom integrations, and priority support.
Best fit: Shopify stores that want tracking alongside notifications, analytics, recommendations, and other post-purchase features.
- Route
Route combines order tracking with package protection, returns, notifications, and post-purchase engagement in one platform.
Its tracking covers 1,100+ carriers and gives customers updates through email, SMS, the web, and the Route app. Branded tracking pages can also include product recommendations, turning the tracking visit into another customer touch point.
What you get
| Feature | Route |
| Carrier coverage | 1,100+ carriers |
| Monthly platform fee | $0 on Standard |
| Tracking channels | Email, SMS, web, Route app |
| Branded tracking page | Yes |
| Product recommendations | AI-powered |
| Package protection | Yes |
| Returns | Yes |
| Custom pricing | Available |
Pricing: Route’s Standard plan is listed at $0/month, with consumer-funded pricing for eligible package protection and returns. The Custom plan supports different pricing structures, including flat fees, volume-based pricing, and consumer-funded options.
Best fit: Stores that want tracking alongside package protection, returns, notifications, and post-purchase engagement.
- Shipway
Shipway combines shipment tracking with branded tracking pages and automated customer updates across several communication channels.
It supports 667+ couriers, Shopify integration, custom tracking URLs, analytics, and automated notifications through email, SMS, and WhatsApp.
What you get
| Feature | Shipway |
| Carrier coverage | 667+ couriers |
| Shopify integration | Yes |
| Tracking page | Branded and customizable |
| Tracking URL | Custom / whitelabel |
| Email notifications | Yes |
| SMS notifications | Yes |
| WhatsApp notifications | Yes |
| Analytics | Yes |
| Bulk upload | Yes |
| Delivery issue alerts | Yes |
| Webhooks | Yes |
Pricing: Shipway offers a 7-day trial covering 500 shipments. The supplied pricing information does not show the ongoing paid-plan rates, so current pricing should be checked before choosing a plan.
Best fit: Shopify stores that want branded tracking with email, SMS, and WhatsApp delivery notifications in one setup.
- Shipup
Shipup focuses on keeping customers informed throughout delivery with tracking pages, notifications, delivery estimates, and post-purchase tools.
It connects with e-commerce platforms, carriers, and other apps, while offering branded tracking pages and multichannel delivery notifications.
What you get
| Feature | Shipup |
| Tracking page | Personalized and branded |
| Delivery notifications | Multichannel |
| Delivery estimate | Smart Delivery Estimate |
| Post-delivery surveys | Yes |
| Logistics dashboard | Yes |
| Marketing dashboard | Yes |
| Integrations | 150+ |
| API | Yes |
| Webhooks & FTP | Yes |
| Support | Dedicated support on listed plans |
Pricing: Shipup’s Essential plan starts at €299/month with a one-year commitment, plus usage charges starting at €0.12 per package. Advanced starts at €599/month, while Premium starts at €999/month.
Best fit: Larger Shopify brands looking for a broader post-purchase setup combining tracking, notifications, delivery estimates, and operational tools.
- Synctrack
Synctrack gives Shopify stores a branded tracking page, automatic shipment updates, and carrier tracking without a large starting plan.
Its Order Tracking product supports 2,000+ carriers, 20 orders monthly on the Free plan, email notifications, order lookup, and 24/7 live chat support.
What you get
| Feature | Synctrack |
| Carrier coverage | 2,000+ carriers |
| Free plan | 20 orders/month |
| Tracking page | Branded |
| Email notifications | Yes |
| Order lookup | Yes |
| Estimated delivery dates | Scale plan and above |
| Product upsells | Launch plan and above |
| Analytics | Launch plan and above |
| Shopify Flow | Yes |
| Live support | 24/7 |
Pricing: The Free plan costs $0/month and includes 20 orders, branded tracking, email notifications, and order lookup. Launch starts at $6/month for 200 orders, while Scale starts at $49/month for 2,000 orders. The Pro plan is listed at $99.99/month for 5,000 orders, with advanced analytics and priority feature requests.
Best fit: Smaller Shopify stores that want branded tracking, basic notifications, and a low-cost starting plan.
- Malomo
Malomo combines branded order tracking with shipment analytics, transactional messaging, and integrations for Shopify stores.
It supports 2,000 carriers, unlimited tracking pages, split-shipment tracking, order lookup, APIs, webhooks, and reporting across fulfillment and delivery performance.
What you get
| Feature | Malomo |
| Carrier coverage | 2,000 carriers |
| Free plan | Not listed |
| Tracking pages | Unlimited |
| Shopify | Yes |
| Shopify Plus | Yes |
| Email & SMS | Yes |
| Split shipment tracking | Yes |
| Order lookup | Yes |
| API & webhooks | Yes |
| Analytics | Shipment, fulfillment, carrier, and problem-order reports |
| Integrations | Klaviyo, Gorgias, Yotpo, Rebuy, Attentive, and others |
Pricing: Malomo’s Lite plan starts at $49/month for 1,000 shipments, with an additional charge for shipments above that allowance. Starter starts at $189/month for 4,000 shipments. A higher Growth offering starts at $400/month, adding concierge onboarding, strategy support, and Malomo-built tracking pages.
Best fit: Growing Shopify brands that need detailed tracking analytics, flexible integrations, and customizable post-purchase experiences.
Tracking updates can pause for several reasons, from missed scans to carrier handoffs. Learn what those gaps mean in our guide,
How Much Do Shopify Tracking Apps Cost?
Most Shopify tracking apps use tiered pricing based on order or shipment volume, with free plans available at entry level.
Flat monthly tiers charge a fixed fee for a defined shipment allowance, with higher tiers increasing capacity as stores grow. Pay-as-you-grow pricing adjusts automatically with order volume, so monthly costs rise or fall as shipment activity changes.
- Free-plan limit: Check whether the included shipment allowance comfortably covers your store’s actual monthly order volume.
- Branding access: See whether branded tracking pages, custom domains, or other presentation features require a paid plan.
- Notification costs: Check whether SMS or similar channels add per-message fees beyond the base subscription.
For fair comparison, calculate each app’s cost per 100 orders shipped rather than comparing sticker prices alone.
Looking for a free tracking option?
ParcelTracking offers a free tracking option, making it a straightforward place to start when you want to track shipments without adding another monthly subscription.
Shopify’s Native Order Status Page vs. a Dedicated Tracking App
Shopify’s built-in order status page covers basic shipment tracking for free, while dedicated apps add branding, alerts, and flexible lookup options.
What Shopify’s native page does well
Shopify automatically creates the order status page after checkout, so merchants do not need another tracking tool initially. For supported shipments, customers can follow carrier updates directly through the page and receive Shopify’s available notifications.
Where the native experience stops
Branding options are more limited, and merchants have less control over how delivery information appears after purchase. It also does not provide the broader notification controls, branded tracking journeys, or flexible lookup experiences offered by dedicated apps.
Native tracking vs. dedicated tracking
| Shopify Native Order Status Page | Dedicated Tracking App |
| Cost: Free | Cost: Free or paid, depending on app |
| Setup: Automatic after checkout | Setup: Install and configure separately |
| Tracking: Depends on carrier support | Tracking: Often supports many carriers |
| Branding: Basic store customization | Branding: Branded pages and custom domains with some apps |
| Notifications: Shopify email and Shop updates | Notifications: More channels and customization, depending on app |
| Lookup: Order-based access with verification | Lookup: Order-number or tracking-number lookup, depending on app |
| Extras: Limited post-purchase features | Extras: Analytics, upsells, EDD, and other tools vary |
So, do you actually need an app?
For a smaller store with straightforward shipping, Shopify’s native tracking may be all you need today. As your store grows, ParcelTracking’s Shopify tracking setup can add broader carrier coverage, automatic syncing, and tracking on your own store domain. The choice really comes down to how much control you want over the experience customers see after checkout.
Final Thoughts
There is no single best Shopify tracking app for every store, because carrier coverage, branding needs, and order volume vary. Start with the carriers you actually ship with, then check whether the tracking experience fits your storefront and customer journey.
Free plans can work well for smaller stores, while merchants should compare shipment limits and pricing against order volume carefully. Rather than chasing a best label, use those criteria to find an app that matches how your store ships today.
See how ParcelTracking works with Shopify, with tracking kept on your store’s own domain and support for 3,000+ carriers.
FAQ
- What is the best free Shopify tracking app?
The best free Shopify tracking app is usually the one that covers your carriers, order volume, and essential branding needs. Free tiers often limit shipments or branding, so compare those allowances before choosing based on price alone.
- Do I need a tracking app if Shopify already shows order status?
You do not need a tracking app if Shopify’s native order status page already covers your carriers and customer needs. An app becomes useful when you want broader carrier coverage, stronger branding, proactive messaging, or richer tracking features.
- Can I use my own domain for the tracking page?
Yes, some Shopify tracking apps can serve tracking pages on your own domain instead of a separate hosted address. For example, ParcelTracking uses Shopify App Proxy to place its branded tracking page on the store’s own domain.
- How many carriers do Shopify tracking apps support?
Carrier coverage varies widely, with some apps supporting hundreds and others advertising 1,000+, 2,000+, or 3,000+ carriers. Check the app’s current carrier list for your specific domestic and international couriers before installing or paying.
- Do tracking apps slow down my store?
Tracking apps can add storefront code, so performance impact varies with how the app embeds widgets, scripts, and tracking pages. A dedicated tracking page often keeps heavier tracking functionality away from core shopping pages, limiting what runs during browsing.
- Can tracking apps send SMS notifications?
Yes, some tracking apps send SMS notifications, although availability and message charges vary by plan and provider. Check whether SMS is included in your subscription or billed separately for each message or shipment.
- What’s the difference between a tracking app and a returns app?
A tracking app keeps customers updated about shipments, while a returns app manages exchanges, return requests, labels, and related workflows. Some broader platforms combine both, but the core jobs remain different even when they appear in one post-purchase suite.
- How long does it take to set up a Shopify tracking app?
Most Shopify tracking apps can be configured in minutes once your carriers, branding, and notification preferences are ready. ParcelTracking, for example, provides a guided Shopify-admin checklist covering page creation, branding, installation, and testing.
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